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All About Telehealth

Get access to online appointments when you cannot make it in person, or when the soonest appointment available is not at a location near you.

1

Scheduled your telehealth appt.

This appointment is made in the same way as any other. Simply specify that you are requesting a telehealth visit.

2

Respond to the text to confirm your appt.

You will receive an automated confirmation text and email about 3 days before your appointment and an auto reminder on the day of your appointment.

3

Make your Copay payment

If applicable, you will receive a text the day before your tele visit with a link to pay your copay.

Dr. Chyna Jackson

Optometrist Specialist

4

Know your refill status and have pertinent details

Have everything you need for an efficient and productive appointment. Find out if you need refills before the visit.

5

Confirm Stable Internet Access

Please be at home or in a private office with stable internet access to avoid delays that will cut into your appointment time with your provider. Do not attempt to participate in a tele visit from your car or outdoors.

6

Make your Follow-up appointment

At the end of your telehealth visit, text us to make your follow-up visit. This is very important to do immediately after your visit to prevent delays in your next appt.

Telehealth FAQ

We understand telehealth may be new to you. Hopefully you find this FAQs section helpful. If you have a question not listed, give us a text or call.

Only return visits are eligible for telehealth and only under certain circumstances.  Best practice is to see you in person, but if circumstances preclude an in person visit, we will happily schedule a telehealth visit.

The maximum duration of a telehealth visit is 15 minutes (the same as a regular return visit), after 15 minutes the session will automatically end.

Yes, we would just ask that they be visible to the provider. 

Yes, but the patient must be present. 

As long as you are in the state of TN, yes. If you are in another state, you may not have a telehealth visit. KCA is only licensed in the state of TN.

No. Telehealth visits are offered when you have extenuating circumstances that prevent your coming to the office in person. 

As long as you travel back to  the state of TN for your appointments, yes. If you are physically in another state, you may not have a telehealth visit with us. KCA is only licensed in the state of TN.